Information to help you with technical issues
On this page:
- What you need to use CourtSA
- Document formats
- File size
- Lodgement errors
- You can't see the document(s) you lodged
- Vetting for incorrectly uploaded documents or spelling errors
- Practice management systems
- The interet is down and you can't lodge
- CourtSA security
What you need to use CourtSA
To use CourtSA, you will require access to:
- A computer
- The internet
- A scanner (in some instances)
- A printer (in some instances), and
- A word processing tool such as Word (in some instances)
It is recommended that you use Google Chrome.
CourtSA will accept standard office application types such as Adobe PDF and Microsoft Office (Word, Excel).
The maximum of each individual document that can be uploaded is 20MB.
The total size of all documents uploaded per form can not exceed 200MB.
Affidavits (if large) can be split into individual volumes (not exceeding 20MB each) and each volume uploaded.
If you experience a lodgement error please record the date and time of the error, take a screen shot of the error, and send this information to firstname.lastname@example.org.
If you upload a document to the lodgement, save it as a draft, return and change the uploaded document CourtSA is recognising both uploaded documents and cannot process your lodgement. If you are creating a draft lodgement in CourtSA do not upload any documents until you are ready to lodge.
You can't see the document(s) you lodged
If you cannot see the document you lodged it may be that it requires approval from Court Services before it is filed and visible.
If your document has been approved and filed but is still not visible, please contact Court Services.
Vetting for incorrectly uploaded documents or spelling errors
CourtSA will not reject a document for spelling and grammatical errors, nor can it automatically determine if the incorrect document has been uploaded.
Practice management systems
CourtSA does not integrate with any Practice Management Systems. However, you can access and download documents from CourtSA and store them in your Practice Management System.
The internet is down and you can't access CourtSA
If you need assistance because CourtSA is down, contact Court Services by telephone or email for assistance. If you have lost connectivity to the internet, you will need to contact your service provider.
The integrity of the system and confidentiality of data is paramount. The Courts Administration Authority has put in place industry standard cyber security mechanisms to limit potential abuse of the system.